A: No, applications in a draft form will not be submitted at the time of deadline. Applications must have all required fields completed in order to submit. Be sure to save your application periodically, because GradHub will not autosave your application for you. 

A: Unfortunately, if you did not save your application as a draft before closing the tab or leaving it unused for more than 3 hours, your application will not be saved. Be sure to save your application periodically, because GradHub will not autosave your application for you.

A: Please check to see if your browser is up to date and try clearing your cache. GradHub is optimally supported on desktops and laptops using Google Chrome, FireFox, or Safari browsers.

If you continue to experience this issue please contact the GradHub Administrators, grad-award-admin@tamu.edu. Please include description and screen captures if available.

A: This error occurs when trying to log in using SSO after registering an “Other User” account, or registering an “Other User” account after signing in with SSO. 

Please follow these steps:

1. Email grad-award-admin@tamu.edu so we may merge your accounts to the SSO account. Logging in using SSO is the most secure method of accessing GradHub.
2. Here are some options to consider in order to access your account before support can respond.
   1. If you are logging in to SSO and receive this error, try the “login for other users” sections. Feel free to reset your password if you cannot remember. 
   2. If you are logging in as an “other user”, please try the SSO login. 

A: You may not be able to access the competition because it is limited to specific organizations. If you are new to GradHub please alter your primary organization in your account, by following these steps:

1. Sign in using SSO
2. Click your name in the upper right corner
3. Click “Add College/Department” button
   1. Add your college/school and use the drop down arrows to add your department
      1. Note: Interdisciplinary programs (IDPs) are housed under their home college which may be different from your own. If you have any questions please contact grad-award-admin@tamu.edu.
   2. Click “Save & Close”
4. To finalize your account changes please click the “Save Change” button located above a tabled list of all applications associated with your account.  

If you continue to experience this issue please contact the GradHub Administrators, grad-award-admin@tamu.edu. Please include description and screen captures if available.

A: GradHub defaults organizations to be the applicant’s (submitter’s) organizations. Please alter your primary organization in your account, by following these steps:

1. Sign in using SSO
2. Click your name in the upper right corner
3. Click “Add College/Department” button
   1. Add your college/school and use the drop down arrows to add your department
      1. Note: Interdisciplinary programs (IDPs) are housed under their home college which may be different from your own. If you have any questions please contact grad-award-admin@tamu.edu.
   2. Click “Save & Close”
4. To finalize your account changes please click the “Save Change” button located above a tabled list of all applications associated with your account.  

After submitting your nomination don't forget to update your account to reflect your organization before submitting another application.